OnPoint Towing
Immediate steps
- Move to safety and turn on hazard lights.
- Call 911 if there are injuries.
- Exchange information with other drivers.
- Document the scene with photos.
- Call OnPoint Towing at (613) 485-3333 for immediate dispatch.
Ottawa – 24/7 Dispatch
Accident & Collision Towing in Ottawa
Been in a collision in Ottawa? OnPoint Towing responds 24/7 to accident scenes across the city. We use flatbed trucks to safely transport damaged vehicles, coordinate with police and insurers, and take your car to the repair shop of your choice – no pressure, no detours.
What we do
When you call OnPoint Towing after a collision, here's what you can expect:
- Crash-scene pickup and safe vehicle handling.
- Flatbed loading when the vehicle should not be towed conventionally.
- Transport to your selected repair facility, collision centre, or other destination of your choice.
- Complete documentation support for your insurance claim.
What to do after a crash
Steps to take at the scene
Your rights in Ontario
- You have the right to choose your own tow truck operator.
- You have the right to choose your own destination repair shop.
- You do not have to accept an unsolicited tow truck at the scene.
- OnPoint Towing provides all documentation needed for your insurance claim.
FAQ
Accident towing questions
Can I choose where my vehicle is towed after a crash?
Yes. Under Ontario law you have the right to choose your own tow operator and your own destination repair shop. OnPoint Towing will take your vehicle wherever you direct us – your preferred collision centre, a dealership, or any other location.
Do damaged vehicles need flatbed towing?
Usually yes. Vehicles with collision damage, deployed airbags, or steering and suspension issues should be loaded on a flatbed rather than towed conventionally. This prevents additional damage during transport. OnPoint Towing uses flatbed equipment as the default for post-collision jobs.
Will my insurance cover the towing cost after an accident?
In most cases, yes. Comprehensive or collision coverage typically includes towing. We provide all required documentation – job records, receipts, and incident details – to support your insurance claim.
How quickly can you reach an accident scene in Ottawa?
We typically arrive within 10 to 35 minutes anywhere in Ottawa. We prioritize accident and collision scenes and dispatch immediately upon your call.