OnPoint Towing
Ottawa – 24/7 Dispatch
Ottawa Towing FAQ
Answers to the most common questions Ottawa drivers ask before calling a tow truck. If you have been in a collision, locked your keys in your car, or need roadside help, you will find clear answers here – and a direct line to our dispatch team.
Common questions
Ottawa towing FAQ
These are the questions we hear most often. If yours is not here, just call – we answer every call 24/7.
Can I choose where my car is towed after a collision?
Yes. Under Ontario law you have the right to choose your own tow truck operator and your own destination repair shop. OnPoint Towing will always take your vehicle to the shop or location you choose – no pressure, no detours.
Will my insurance cover the towing cost?
In most cases, yes. Comprehensive or collision coverage typically includes towing. OnPoint Towing provides all the documentation your insurer needs, including job records and receipts. Check your policy or call your insurer to confirm your specific coverage.
Do you answer calls overnight and during winter storms?
Yes. We operate 24 hours a day, 365 days a year. A real local dispatcher answers every call – no voicemail, no automated system. We prioritize accident scenes and stranded drivers in severe weather.
When should I request flatbed towing instead of a standard tow?
Flatbed towing is the right choice for damaged vehicles after a collision, low-clearance cars, all-wheel-drive vehicles, and any situation where you want the safest possible transport. If you are unsure, ask us when you call – we will recommend the right method for your vehicle.
How quickly can you reach me in Ottawa?
We typically arrive within 10 to 35 minutes anywhere in Ottawa. Exact timing depends on your location and current traffic conditions. We will give you an honest ETA when you call.
What information should I have ready when I call?
Your location (street address or nearest intersection), your vehicle make and model, and a brief description of the situation. That is all we need to dispatch immediately.
About Ottawa towing FAQs
We answer the most common questions Ottawa drivers have about towing services, insurance coverage, vehicle safety, and emergency dispatch. If you need more information, our 24/7 dispatch team is always ready to help.
More questions
Still not sure? Call us.
Our dispatch team answers every call 24/7. We are happy to answer any question before you commit to anything.
Do you serve all of Ottawa including the suburbs?
Yes. We cover Ottawa, Nepean, Kanata, Barrhaven, Orleans, Stittsville, Gloucester, Vanier, and Gatineau. If you are not sure whether we reach your area, call us and we will confirm your ETA immediately.
Can you tow a vehicle that has been in a serious collision and is not driveable?
Yes. We specialize in post-collision towing and use flatbed equipment to safely load and transport vehicles that cannot be driven, have suspension damage, or have deployed airbags.